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03/05/2012

Employment and industrial relations in the hotels and restaurants sector

EF/11/90 - TN1109011S


The hotels and restaurants industry (Horeca) is a labour-intensive sector, dominated by small businesses and characterised by low levels of affiliation to employer organisations and trade unions. Working conditions in the sector can be very different from those in other service industries. This report describes and analyses the main challenges facing the sector, such as the impact of the crisis on employment, undeclared work, employment of young workers, seasonal work and working hours, qualifications and skills development, and health and safety at work. The study explores the state of social dialogue in the sector, highlighting the contribution of the social partners to addressing the current challenges. Based on contributions from the national centres of the European Industrial Relations Observatory (EIRO), the study covers the sector across EU27 countries and Norway.

author(s): European Foundation for the Improvement of Living and Working Conditions – E. Gerogiannis, P. Kerkofs, O. Vargas
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